Client Care

The Law Society client care and service information is set out below. Whatever legal services your lawyer is providing, he or she must:

 

  • Discuss with you your objectives and how they should be best achieved.
  • Give you clear information and advice.
  • Provide you with information about the work to be done, who will do it and the way the services will be provided.
  • Act competently, in a timely way, and in accordance with instructions received and arrangements made.
  • Keep you informed about the work being done and advise you when it is completed.
  • Protect and promote your interests and act for you free from compromising influences or loyalties.
  • Protect your privacy and ensure appropriate confidentiality.
  • Treat you fairly, respectfully, and without discrimination.
  • Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
  • Let you know how to make a complaint and deal with any complaint promptly and fairly.

The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers.Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.

If you have any questions, please visit www.lawsociety.org.nz, call on 0800 261 801 or email complaints@lawsociety.org.nz.